Order received
A WhatsApp order confirmation for prepaid orders. Off until you turn it on. For cash on delivery orders, see COD confirmation.
WhatsApp order notifications for Shopify and WooCommerce
CommercePing sends WhatsApp order confirmation, shipping and delivered messages from your own WhatsApp Business number. Each message is off until you turn it on, so you choose which order updates your customers get.
CommercePing is not yet open for public sign-up.
WhatsApp order updates your customers can get
Three order status messages. Turn on only the ones you want.
Shipped
A shipping notification on WhatsApp, one message per shipment, with tracking when there is any. On Shopify it is triggered by a fulfillment with tracking, or by you pressing Mark shipped. On WooCommerce you press Mark shipped. Off until you turn it on.
Delivered
One message when you press Mark delivered or your store signals delivery. The wording says the order was "marked as delivered by the store"; it is not verified by the carrier. Off until you turn it on.
Shopify and WooCommerce WhatsApp order notifications
Shopify
Install the CommercePing app on your Shopify store, connect your own WhatsApp Business number through Meta Embedded Signup and choose your messages.
WooCommerce
Install the CommercePing plugin in your WordPress admin, connect your number the same way and use Mark shipped and Mark delivered in the recent orders screen.
Messages are English. Meta bills WhatsApp message charges to you directly and CommercePing adds no markup. See pricing for plans.